Shipping policy

Shipping Policy – Lumulox Studios

This Shipping Policy (“Policy”) governs the shipment and delivery of purchases made through www.lumuloxstudios.com (“Website”). By ordering from Lumulox Studios (“Company,” “we,” “us,” or “our”), you (“Customer,” “you,” or “your”) agree to the terms below.

1. Order Processing & Dispatch

  • Processing Time: Orders placed before 3:00 PM EST on business days (excluding public holidays) are processed the same day.

  • Dispatch Time: Standard items are dispatched within 2–3 business days after payment confirmation.

  • Custom Orders: Lighting fixtures, handles, or knobs requiring custom finishes may take 7–15 business days for crafting before dispatch.

2. Shipping Duration

  • Standard Shipping: Delivery typically takes 7–14  business days from dispatch.

  • Handling Time: Please allow 48–72 hours for order handling before shipping.

  • Delays: External factors such as weather, customs, or courier delays may affect delivery times. If so, we’ll notify you and assist in resolving the issue.

3. Warehouse & Fulfillment

  • Our fulfillment centers operate Monday to Friday, excluding national holidays.

  • Orders are shipped from fulfillment centers in the USA, Asia, and other global locations depending on product availability and proximity to your address.

4. International Orders & Customs

  • International shipments may require customs clearance, which could extend delivery times.

  • Customs duties, import taxes, or additional fees are the responsibility of the customer.

5. Delivery & Claims

  • Proof of Delivery: Responsibility transfers to you once the order is delivered to your specified address.

  • Non-Receipt Claims: If your order is marked as delivered but not received, please contact us within 3 days of the expected delivery date so we can investigate with our courier partners.

  • Damaged or Incorrect Items: Please report any issues within 48 hours of delivery, including photos. We’ll arrange a replacement, return, or refund.

6. Tracking Information

  • Tracking details will be provided via email or SMS once your order ships.

  • For multi-item orders shipped in separate packages, tracking will be provided for each shipment.

7. Shipping Services

  • Free Insured Shipping is available on all orders.

  • Deliveries are made only on business days (no weekend or public holiday shipping).

8. Contact Us

For questions about your shipment, contact us at support@lumuloxstudios.com. Please include your order number for faster assistance.