Refund policy

Return & Refund Policy – Lumulox Studios

We want you to love your purchase from Lumulox Studios. If for any reason you’re not completely satisfied, our Return & Refund Policy (“Policy”) outlines how to request a return or refund.

1. Return Window

You have 14 days from the date of delivery to request a return and be eligible for a refund.

2. Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • Condition: Unused, undamaged, in the same condition as received, with original packaging and tags intact.

  • Proof of Purchase: A valid receipt or proof of purchase is required.

3. How to Start a Return

  • Contact us at support@lumuloxstudios.com to initiate a return.

  • Once your return is approved, we will provide detailed instructions on how and where to send your package.
    ⚠️ Items sent back without prior approval will not be accepted.

4. Return Shipping

  • Customer Responsibility: Return shipping costs are the responsibility of the customer.

  • Exceptions: If the return is due to a damaged item or an incorrect item received, Lumulox Studios will cover the shipping costs and provide a prepaid return label.

5. Damages & Issues

Please inspect your order upon delivery. Contact us immediately if:

  • Your item is defective or damaged.

  • You received the wrong item.

We will evaluate the issue promptly and arrange a return, replacement, or refund as appropriate.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom Orders: Personalized or specially made items.

  • Sale Items & Gift Cards: Final sale items cannot be returned or refunded.

If you are unsure whether your item qualifies, please contact us before starting a return.

7. Exchanges

We do not process direct exchanges. To exchange an item:

  1. Complete the return process for your original item.

  2. Place a new order for the replacement item.

 

9. Refunds

  • Once we receive and inspect your return, you’ll be notified of the refund status.

  • If approved, your refund will be issued to your original payment method within 10 business days.

  • Please note: Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund approval, please contact us at support@lumuloxstudios.com.